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We’re Sustainable!

What does it mean to be sustainable?

Sustainability is Asuaire is one of our most important pillars for our business strategy and operations day after day. As part of our work philosophy, the concept of sustainability has always been hand in hand with our company; we’re completely aware of our planet conservation and we act accordingly, seizing our natural resources to the most, in an intelligent and effective way, minimising waste and decreasing our carbon footprint on the planet.

Why do we do it?

We’re a 100% committed to sustainable development as a factor present in all of our activities and operations. That’s why we’re proud to be a green company. But this is just a small part of the deal, there’s a much bigger responsibility that transcends far beyond the accomplishment of the ecological regulations; there’s also the implementation of cleaner and more eco-friendly production and Human Resources policies.

The whole objective is to achieve a balance between the social, economical and ecological spheres to assure the continuity of the company and the reservation of all our destinations in a long term.

MISSION

Satisfy your clients with quality trips and tours, with a high service component, flexibility and personalized support, safeguarding the environment and natural resources.

VIEW

Consolidate as one of the best tourism companies in each of the destinations we promote, being recognized for our high value of respect to our customers, organization and environment.

VALUES

  •     Respect: Achieve a quality work under an ethical and moral sense where the result benefits in a transparent way the interested parties.
  • Customer service: We focus our efforts on customer satisfaction, providing competitive and quality solutions.
  • Teamwork: We encourage the participation of all to achieve a common goal by sharing information and knowledge.
  • Staff Development: We ensure development opportunities based on merit and professional input.
  • Ethical conduct: We act with professionalism, integrity, morality, loyalty and respect for people and the environment.
  • Orientation to results: We direct our actions towards the achievement of the objectives of the business project trying to exceed expectations
  • Innovation: We promote continuous improvement and innovation to achieve the highest quality with profitability criteria.
  • Community and environment: We are socially and culturally committed to the community. We adapt our business strategies to the preservation of the environment.

ASUAIRE TRAVEL POLICIES

ENVIRONMENTAL DIMENSION

  1. We will handle properly the waste generated in our office and in part of our operation, applying the principles of Law 8839 and working on the constant transmission of information to the actors involved.
  2. We will operate by saving resources, mainly water and electricity, under the guidelines established in our Asuaire Travel Water and Energy Saving Program.
  3. We will communicate general aspects about the current Environmental Legislation to our collaborators, to inform and ensure compliance based on the Asuaire Travel Training Plan.
  4. In case of any environmental irregularity, our collaborators must put into practice the complaint procedure.
  5. We will give priority to recyclable, biodegradable and / or reusable products and we will not use products that damage the ozone layer.
  6. Asuaire Travel does not capture, keep in captivity, manipulate, market, consume, reproduce, exhibit, sell or trade wild species, species of flora and fauna with legal protection, in danger of extinction or threatened and promotes in customers to avoid the purchase of handicrafts made with these species.
  7. We will support organizations and programs dedicated to the protection and conservation of the environment that comply with all legal requirements.
  8. We will comply with the guidelines stipulated in the respective regulations of the conservation areas, providing also updated information to our collaborators and clients.

SOCIO-CULTURAL DIMENSION

  1. We will communicate general aspects about the Social and Cultural Legislation relevant to our collaborators, to inform and ensure compliance based on the Asuaire Travel Education Plan.
  2. We will not discriminate on the basis of sex, race, sexual orientation or disability, offering equal opportunities for work, development and training, respecting the labor rights of all current and future employees.
  3. Asuaire Travel does not allow child labor in any activity.
  4. We will protect the physical and emotional well-being of the workers.
  5. We respect the customs, cultural and social manifestations of the communities, developing the codes of conduct and respect that govern the activities.
  6. We will enforce our Code of Conduct, endorsed by PANIAMOR, for the fight against the commercial sexual exploitation of children and adolescents.
  7. We will recommend our customers to consume local products in each area they visit.
  8. We will develop actions for the improvement of the quality of life in the communities where it is mostly operated.
  9. We will support initiatives of organizations with environmental, educational, cultural or philanthropic purposes that promote the social and cultural development of the community.
  10. Artistic elements and local cultural heritage will be incorporated into the operations, design and decoration.
  11. We will provide the necessary information to our clients in order to improve the travel experience.
  12. We will not discriminate against any of our clients by sex, race, sexual orientation or disability.
  13. In case of any social irregularity or that violates the culture, our collaborators must put into practice the complaint procedure.

ORGANIZATIONAL DIMENSION

  1. We will communicate to clients, collaborators and third parties aspects of the sustainable management system, sustainable philosophy, about the programs to which we are attached and about good sustainable habits.
  2. We will carry out periodic maintenance reviews to ensure the proper functioning of the facilities.
  3. We will keep the staff trained at a technical, operational and sustainability level based on what is stipulated in the Asuaire Travel Training Program.
  4. We will maintain formal labor relations with the workers, complying with the legally established minimum salary payment and maintaining the corresponding records on specific salary and social security payments.
  5. We will contribute to the improvement of the quality of life of the employees of the company.
  6. We will have an Emergency Plan with all the necessary information to manage the risk in the facilities and operation of the tours.
  7. We will take into account the opinions and recommendations of customers about the trip and services enjoyed.
  8. Asuaire Travel will prefer to maintain commercial ties with companies that are committed to the environment, the conservation of nature and culture through the CST or demonstrable sustainable practices.
  9. We will promote local development by encouraging support to producers and the hiring of personnel and suppliers from the community or nearby.
  10. We will maintain communication with the main suppliers to carry out a process of education for sustainability using the Education Program as a reference.

Our Sustainability Programs

Waste Management Programs

We have a very structured waste management program and we constantly promote this initiative among all of our collaborators in order to have a consistent system of recycling and reusing.

Electricity

We have taken serious actions to foster the awareness around saving electricity. Among these initiatives, we can mention:

  • We have replaced all our computing systems in order to be more power efficient
  • We’ve changed our lightning systems to LED technology
  • We’ve remodeled our office in order to take more advantage of natural light
  • We maintain a constant education program for our collaborators for the efficient use of energy.
  • Labelling of the office to raise awareness on the efficient and adequate use and saving of energy.

Water

For the adequate and efficient use of water, we’ve taken the following measures:

  • We’ve changed all our toilets for water saving technology.
  • We’ve replaced all the sink faucets with an air system technology in order to waste less water.
  • Constant education programs internos for all the collaborators of the company for water efficiency awareness
  • Office Labelling to increase awareness and promote action among our employees

Adjustment of Tours for people with special needs.

We have specific tours for the Cruising Division (Shore Excursions) so that everyone can feel included, no matter any physical handicaps. For example: Adapted train wagons and even walking trails.

We also do a training among our collaborators focused on the treatment and service to people with disabilities or special needs.

Tree Planting

Along with INBio, we plan and execute day trips for tree planting in different regions of Costa Rica. By now, we hace executed 3 day trips to La Sabana Park, with the objective of improving the urban landscape as well as the health of our national parks.

Sport Project

Every year we donate all kinds of materials for Physical Education departments in schools with low resources and budget with children at risk of poverty or social inclusion.

Cleaning Day trips

Each year, at the beginning of each season we run a series of cleaning day trips with all of our collaborators in Puntarenas, in order to keep the beaches and train tracks clean for the tourists.

Recruitment of local travel agents and providers

We prioritise the recruitment of local services in every province or community we work at, in order to increase employment sources and create new opportunities of social growth in every destination we cover.